Renovated double room with balcony and mountain view

Good to know

Find answers to frequently asked questions.

From check-in to check-out, from special offers to underground parking, from accessibility to Christmas... On this page, we would like to answer your most important questions. This way, you will be perfectly prepared for your stay and can make the most of your time at AllgäuStern.

Arrival and Departure

When is check-in and check-out?

Check-in at the AllgäuSternHotel is possible from 4:00 PM; check-out until 10:00 AM.

What are the parking options?

At the AllgäuStern, parking is available, both outdoors (free of charge and upon availability) and in the underground car park (€10.00/day). Electric vehicle charging stations are available in the underground car park (for a fee). Parking is free when charging your electric car.

A parking ticket is required for all parking spaces in the underground garages. You can obtain one at reception. Those parking illegally in the garage without a ticket will be charged €20 per day.

What is the best way to reach the AllgäuSternHotel?

The AllgäuSternHotel is located just above Sonthofen, more precisely in the district of Staig. Our address is Buchfinkenweg 2, 87527 Sonthofen. Thanks to this prime location between the Alpsee lake, the Grünten mountain, and the Allgäu mountain range, you can not only enjoy the breathtaking panorama but also experience the high recreational value of the Allgäu region. The hotel is easily accessible – both by car and by public transport. Please feel free to contact us anytime if we can help you plan your journey.

Transfer/Shuttle

Please note that we generally don't offer airport or train station transfers (shuttle services). However, please feel free to contact us anytime before your arrival if we can help you arrange this.

General information

Is the hotel open all year around?

Yes, the AllgäuSternHotel is open from January to December. 

Which holiday offers does the AllgäuStern have?

We offer a wide range of deals all year round. Browse our offers page to discover all the available offers, including early bird discounts, last-minute deals, and deals for gaps in your booking schedule.

Is the AllgäuSternHotel wheelchair-accesible?

The AllgäuSternHotel includes an accessible room: the suite Sonnenkopf. There is also a disabled parking space available at deck 3 of our parking, with direct access to the hotel. The PanoramaRestaurant and the beer pub can be accessed via the wheelchair accessible lift. Please note that the wellness area is not wheelchair accessible.

Is the AllgäuSternHotel family-friendly?

Yes, the AllgäuSternHotel is a family-friendly hotel in the Allgäu region. We not only offer comfortable family rooms and suites, but also a KidsClub – our ZwergerlClub – with a variety of toys and board games, a games room with air hockey, foosball, darts, a punching bag, and pinball tables, as well as a separate children's pool in the spa area. During Bavarian school holidays, families with children can often enjoy a special program with guided hikes, children's cinema, and more.

What can you do with the Allgäu-Walser-Pass?

The Allgäu-Walser-Pass is your digital holiday companion, giving you access to free local public transport and discounts in the region.

With the app, you always have these benefits at your fingertips:

  1. You can use local buses and trains in the Oberallgäu region free of charge. Travel, for example, as far as Kempten or Lake Constance (Friedrichshafen).
  2. Numerous discounts await you at over 150 partner businesses in the Allgäu and Kleinwalsertal valleys, including many mountain railways.

You can enjoy these benefits from your very first overnight stay with us. The Allgäu-Walser-Pass is valid all day on your arrival and departure days.

Learn more here >

Are dogs allowed?

Yes, dogs are very welcome. Find all the details on our page holidays with dogs

Christmas and New Year's Eve in the Allgäu

The AllgäuSternHotel is the perfect place to celebrate Christmas and New Year's Eve. Its festive program includes culinary delights, sporting activities, children's programs, and many other highlights. The idyllic winter setting provides the perfect backdrop for a relaxing winter holiday with the whole family.

Which payment options are there?

During the online booking process you can pay via credit card and online banking payment. On site, the following payment options are available for you: visa, mastercard, amex, EC/giro card, Apple pay, Google pay, and Samsung pay.

Culinary Offer

Is the breakfast included?

Yes, the varied breakfast buffet is already included in the booking price for guests of the AllgäuSternHotel.

Which restaurants and bars does the hotel include?

  • The Panorama Restaurant for breakfast and dinner buffets
  • The daytime bar for drinks, snacks, and homemade cakes
  • The club room terrace for dining and drinks with panoramic views of the Alps (closed in the winter months and on bad weather days) 
  • The beer hall for evening drinks

Is there a vegetarian and gluten-free food selection?

Yes, our buffets (breakfast and dinner) always include a selection of vegetarian, vegan, and gluten-free options. Please inform us of any allergies or intolerances before your arrival.

Suite Matterhorn with Maisonette and high quality interieur

Did you know that the AllgäuSternHotel was founded in 1977?

Rooms

Is the room cleaned daily?

We generelly do not offer daily room cleaning. However, you can - whenever you wish - order room cleaning during your stay. Quite simply via our digital guest folder as well as the reception.

Is there a minibar in the room?

The rooms are not equipped with a minibar. 

Do the rooms have air condition?

Our rooms do not feature air conditioning as standard.

Do the rooms have heating?

Yes. For your wellbeing the rooms are heated centrally controlled.

How is the noise level?

The noise level in the rooms is generally low. Disturbing noises from neighboring rooms or outside are rare. Overall, sound insulation can be rated as good.

During your stay

Is there a holiday programme?

During the Bavarian holidays you can expect an active programme, for example with guided hikes, AquaFit and BBQ. Thanks to our "Sommerschmankerl" you can enjoy special inclusives such as family lunch on our hut, selected drinks free of charge, kids menu, and more ...

Is there an info point at our reception?

At the info point at our reception (open 24 hours), we are happy to provide you with recommendations and tips regarding the Allgäu region and your stay. Please note that we don't offer booking services for tickets, excursions etc.

Is your hotel team multilingual?

Our hotel team speak the following languages to provide you with the best service as possible: German, English, Greek, Italian, Hungarian, Russian, Hindi, Chinese, Indonesian. 

Is the AllgäuSternHotel sustainable?

Nature is especially important to us. Therefore:

  • we exclusively use environmentally friendly cleaning products
  • we offer room cleaning only upon request and not as a standard daily service (see room cleaning above)
  • we use a digital guest directory instead of a printed version
  • we prefer regional products and suppliers
  • we offer charging stations for electric cars
  • we provide slippers made from recycled materials

Is the tab water drinking water?

Yes, the tap water in the entire AllgäusternHotel is drinkable.

Do you have more questions?

Inclusives & Extras
AT THE ALLGÄUSTERNHOTEL YOU CAN ENJOY YOURSELF. THEREFORE YOU HAVE THE FREE CHOICE BETWEEN OUR INCLUDED SERVICES AND THE ADDITIONAL BOOKABLE EXTRAS.
Use the sauna and the wellness area at the AllgäuStern free of charge as part of our inlusives.
AquaWellnessPark
1,700 SQUARE METERS OF WELLNESS AND WELL-BEING.
In the wellness area you can enjoy the beautfiul panorama.
Restaurant & Bars
CULINARY DELIGHTS TO YOUR HEART’S CONTENT.
Delicious culinary served at the AllgäuSternHotel's PanoramaRestaurant.
Holidays in the Allgäu region
WHETHER IN SUMMER OR IN WINTER: VACATIONS IN THE ALLGAEU ARE LIKE A KALEIDOSCOPE OF POSSIBILITIES.
The picturesque Lake Seealpsee at the Nebelhorn mountain is a real gem in the Allgäu region.
Wedding in the Allgäu region
The hotel's own Sonnenkopfhütte is your wedding location in the mountains - for experiences that will stay in your heart.
The Sonnenkopfhütte of the AllgäuSternHotel with mountain meadow and hills.
Conferences & Events
Our conference hotel in the Allgäu region stands for successful seminars and events.
The CongressSaal in the AllgäuSternHotel
Gift vouchers
WOULD YOU LIKE TO BRING JOY TO A LOVED ONE?
Butterfly pic for gift vouchers for the AllgäuSternHotel